COVID-19 Information from Macquarie Waters

At Macquarie Waters we are ensuring that our staff, guests and local community are safe in this challenging time.

Our doors are open and we are looking forward to welcoming you.

Please note that our reception hours have changed to:

Monday – Friday: 8am until 6pm

Saturday – Sunday: 9am until 4pm 

Outside these hours please call (0409 923 667)

If you are arriving outside of these hours please let reception know.

We are monitoring the coronavirus (COVID-19) situation closely, and we are doing everything we can to ensure our staff and building remains safe and healthy.

We are committed to maintaining the highest levels of cleanliness and hygiene in our rooms and apartments as well as our public areas, and additional measures have been put into place to ensure these levels are met.

Due to the current rapid and wide spread of the COVID-19 virus, to best protect our staff and your health and safety, there will be a series of CHANGES in place at Macquarie Waters.

YOUR ARRIVAL:

We ask that when you arrive into Port Macquarie you find a park out the front of the hotel on Clarence Street or on Munster Street and only 1 person per booking comes to check in. All other guests can wait in the car until you have your room keys and access to the carpark. Please ensure that you have your I.D, Car registration number, payment method and glasses (if needed) with you when you come into the hotel.

After you have entered reception, please wait on the first available spot until reception is available.

At the top of the stairs you will see a hand sanitiser station, please sanitise your hands before approaching the desk.

At check in you will be asked to sign a registration card that confirms that none of your guests have returned from Overseas/ Victoria or the known 'hotspots' in Greater Sydney in the past 14 Days, been in close contact with anyone with COVID-19 or feeling unwell at the time of your stay, you will be asked to confirm your details are correct and to fill in your car registration. We will detail all the information about the hotel in your check in including car parking, Wi-Fi and guest facilities. If you have questions about the local area and you can see that there may be a queue please come back to reception once you have unpacked and we would be more than happy to talk with you about our local area.

Our Housekeeping team are working hard to ensure that all ‘frequently touched’ surfaces are wiped down and cleaned as much as possible in public areas and in your apartments.

In our lifts we ask that only 1 family/couple/apartment uses the lift at the same time, we have 2 lifts running from the carpark to the lobby and guest apartments and we ask that you are patient in waiting for your opportunity.

OUR FACILITIES:

We are pleased to inform you that the hotel Rooftop and ground floor pool has been re-opened for guest to use. As per the ‘Public Health Order’ there is a maximum capacity of 10 people in the pool area, 10 people on the rooftop and only 2 people in the hot tub at any time. Please ensure that you are considerate of others wanting to spend time in these areas as well. We all need to work together to ensure that every single one of you has a wonderful stay, maintaining safe distances and hygiene practices throughout.

Our local area is starting to re-open as well and we do recommend booking any activities or restaurants you want to enjoy.

THE CORNER RESTAURANT:

The Corner Restaurant which is located in the same building as us and is open and Bookings are essential for all meals.

Breakfast & Lunch – 7am until 1pm, 7 days a week 

No Dinner Service.

Due to staffing and restrictions they will not be offering Room service or Chargeback. If you have purchased breakfast vouchers on our website with your booking. Please make a reservation as they are limited with their capacity. They will not be seating tables of more than 4 due to restrictions and seating times will be 1 hour for dine in meals and 30 minutes for coffee and cake. They are still offering takeaway coffee but no keep cups.

OUR LOCAL AREA:

Port Macquarie is starting to open up, we ask that you please be patient with all our local restaurants and services as we are still working on the ‘new normal’. We suggest joining the Facebook group ‘Port Macquarie EaTs’, this is a group that has been created for local cafes and restaurants to post when they are open and what they are offering. We also suggest following 10,000 fans of Port Macquarie who a regularly sharing and updating information on our local area.

We are all in this together and ask that you understand and respect everyone’s space and health and we all work together to ensure that everyone has a wonderful escape… we all deserve it.

We do recommend downloading the COVIDsafe App if you haven’t already, to ensure that we all remain safe during this long weekend.

We wish you safe travels and please do give us a call if you need anything or have any questions on 02 6584 5755 between 9am and 5pm.

For after-hours emergencies please call 0409 923 667.

We are here for you, if you need to change, postpone or cancel your reservation at Macquarie Waters that is due to arrive before 1st September 2020, please call or email our team who are more than happy to help you.

We are working with you, for you, to ensure that everyone remains healthy and safe in these challenging times.

See you soon,

Your Macquarie Waters team.